Technical Support Trainer / Product Support Manager

  • Automotive Headhunters
  • £40k Basic + Package / Benefits
  • Guildford
  • Permanent
  • Full-time

Our client has an exciting opportunity for a Technical Support Trainer / Product Support Manager to join the team.

About The Company:

Our client is a manufacturer of specialist vehicles, they are looking for experienced technical support trainer to drive continuous implementation of product training programmes. Their client base ranges from Local Authorities, Emergency Services, National and Regional Contractors to name a few. In the UK the business has 8 depots across the UK and has a UK turnover in the region of £120M.

Technical Support Trainer – The Role:

This role is required to advise both customers and dealers on the technical aspects of products and represent our client in direct communication with the customer base. Developing new training plans for delivery both in person and online will be required, while advising on the specifics of each product while adhering to the standards expected.

Customer satisfaction is paramount in this role to maintain the industry leading reputation of our client.

Technical Support Trainer – Key Responsibilities:

- To Support the client base with training and technical support, in addition the individual will develop their own training where appropriate
- On site and remote troubleshooting and consolation
- The development and delivery of training courses to be deliver both face to face and remotely
- Take responsibility of customer issues and concerns, offer feedback to our client and ensure all customer satisfaction standards are maintained
- Consistently keep updated with the new products and technologies
- Prepare visit and technical reports, offering feedback for ongoing maintenance
- Out of hours Ad Hoc technical support is required

Technical Support Trainer – You:

- Experience with automotive or electrical vehicles is essential
- Ideally you should have experience in service training of such vehicles
- You must have great communication skills, both face to face and on the telephone skills
- Multitasking should come easy to you, and you are a self-starter and work well under little supervision
- Have a great track record in the motor sector, working in a fast-moving environment, with the ability to work under pressure
- Qualifications in relevant accredited vehicle technology is desirable

Technical Support Trainer – Benefits:

- 25 days holiday plus Bank Holidays
- Life Assurance
- Profit related bonus
- Pension
- Employee benefits shopping discount portal
- Ride to work scheme

To submit your CV for this exciting Technical Support Trainer opportunity, please submit the Apply for this Opportunity form.

N.B. Due to high levels of interest, we are unable to respond to every individual applicant.





"I have no hesitation in recommending Elliot Marsh as an expert recruiter that identifies the best staff"

"It is very refreshing that we can rely on a specialist sector recruiter to identify the right people suitable to help our business grow."

"Having worked with Elliot Marsh for in excess of 5 years I have found them to be a consistent, highly committed, professional and motivated recruitment company."

"We were delighted with the whole process and we felt comfortable in the knowledge we were appointing from the very best available talent. We will certainly be using Elliot Marsh Ltd in the future."