Customer Success / Account Manager - Elearning

  • Learning and Development Headhunters
  • £30,000
  • Sheffield
  • Permanent
  • Full-time

Our client has an exciting opportunity for a Customer Success/Account Manager – e-learning to join the team.

Are you a determined individual looking for an opportunity to develop your career? Are you looking to join a business with a really collaborative working culture? Are you a confident communicator who enjoys working closely with clients in order to meet objectives?

Customer Success/Account Manager - The Client:

Our client is a leading provider of e-learning solutions for use across multiple industries and has an impressive blue-chip client list. The company has been operating for 15 years, has c.80 employees and a turnover close to £10M.

With an entirely ‘people focused’ view, our client has created a culture that has resulted in extremely positive employee feedback. The organisation is now looking to bring on board a number of Customer Success/Account Managers in order to meet client requirements and achieve further business growth.

Customer Success/Account Manager - Key Responsibilities:

- Build and sustain relationships with existing client base.
- Develop a contact strategy in line with departmental heads which should help drive account growth.
- Drive a proactive, solution orientated approach
- Act as the key contact point and facilitator between internal and external stakeholders

Customer Success/Account Manager - Experience Required:

- Experience working in a B2B Customer Service, Customer Success or Account Management role
- Proven ability in managing a book of accounts, including commercial awareness
- Ability to adopt a proactive approach to client management
- Ability to work well as part of a team
- Excellent communication skills
- Educated to Degree level would be beneficial
- Prior experience of working in a software business is desirable but not a necessity

This is a fantastic opportunity for someone who is looking to take the next step in their career and help a rapidly growing business continue its success. If you are a good communicator with B2B account management experience, this is an excellent opportunity for you.

The successful candidate is likely to have previous experience in/as Account Manager, Customer Service Manager, Account Executive, Customer Success, Sales Manager, Sales Executive or similar.

To submit your CV for this exciting Customer Success/Account Manager opportunity, please submit the Apply for this Opportunity form.

N.B. Due to high levels of interest, we are unable to respond to every individual applicant.





"I have no hesitation in recommending Elliot Marsh as an expert recruiter that identifies the best staff"

"It is very refreshing that we can rely on a specialist sector recruiter to identify the right people suitable to help our business grow."

"Having worked with Elliot Marsh for in excess of 5 years I have found them to be a consistent, highly committed, professional and motivated recruitment company."

"We were delighted with the whole process and we felt comfortable in the knowledge we were appointing from the very best available talent. We will certainly be using Elliot Marsh Ltd in the future."