Providing great quality customer service is almost a prerequisite to business growth or even survival. Logic dictates that poor customer service will result is dissatisfied customers, who will transfer their business to a competitor if the opportunity arises. That's why we understand that customer service is pivotal in the success of a business.

And we also understand that we are not just talking about answering the phone in a call centre or replying to a written complaint. Customer service is now all encompassing - Live Chat, social media channels, emails, Skype. The range of communication options for a business with their customers is bigger than ever before, and we understand getting it right is more important than ever before, because getting it wrong can result in instant brand damage and customer loss.

We have successfully undertaken a number of high level customer service assignments including: (can we mention anything about the Institute of Customer Service here?)

  • Director of Customer Services
  • Head of Customer Operations
  • Senior Customer Services Manager
  • Head of UK Operations
  • CONSULTANT SPOTLIGHT

    James Parr

    James has been working in the recruitment industry for over 10 years, delivering to a huge mix of companies, from start-up through to multi-nationals. James specialises in hard-to-fill roles, mainly focusing on technology, IT, marketing/comms and professional services.

  • CONSULTANT SPOTLIGHT

    Andrew Ellis

    Andrew joined the business in June 2010 as an Account Manager before being promoted to Head of Account Management in December 2012 and moving into a Divisional Management role in July 2015. Andrew has exposure to a range of Mid-Senior level headhunting projects in a variety of industries.

LATEST Customer Service Headhunters OPPORTUNITIES

Managing Director - Ecommerce Yorkshire & Humberside Negotiable VIEW JOB
Managing Director - Manufacturing and Distribution North East Negotiable VIEW JOB
Customer Services Director - Banking London Negotiable VIEW JOB

FIND A SPECIALIST CONSULTANT

WHAT OUR CLIENTS SAY

"I have no hesitation in recommending Elliot Marsh as an expert recruiter that identifies the best staff"

"It is very refreshing that we can rely on a specialist sector recruiter to identify the right people suitable to help our business grow."

"Having worked with Elliot Marsh for in excess of 5 years I have found them to be a consistent, highly committed, professional and motivated recruitment company."

"We were delighted with the whole process and we felt comfortable in the knowledge we were appointing from the very best available talent. We will certainly be using Elliot Marsh Ltd in the future."