• How can we improve customer service levels within headhunting?

    Headhunting and recruitment are service businesses. In fact, the Institute of Customer Service estimates that 75% of the UK economy is now generated from the service industry. So why are there so many poor recruitment experiences when service is such a critical factor?

    Certainly, the headhunting and recruitment markets are very competitive and have very low barriers to switching, so to survive and grow, providing quality customer service is critical.

    Read More
  • How can headhunters improve customer service?

    Logic dictates that poor customer service will result in dissatisfied customers, who will transfer their business to a competitor if the opportunity arises. But logic doesn’t always prevail.

    The recent surveys by a number of organisations, including the Institute of Customer Service, Ofgem and Which?, highlight that some of the most profitable businesses are also the ones who provide the worst customer service levels.

    Read More
  • Have Tesco suffered from a common recruitment problem?

    Replacing a senior level role within any organisation can be challenging and this is where market leading headhunters recognise the value they provide – they know the impact of finding the right person who can start in the role before it becomes time critical for their client.

    This could have been one of the main challenges that faced Tesco during their recent £250m hole in their profit forecast fiasco, as they have had no actively involved Chief Financial Officer (CFO) since April with a new one originally not due to start until the 1st of December.

    Read More
  • Second news item

    Summary of the second news item.

    Read More
  • First news item

    Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Donec hendrerit tempor tellus. Donec pretium posuere tellus. Proin quam nisl, tincidunt et, mattis eget, convallis nec, purus. Cum sociis natoque penatibus et magnis dis parturient montes, nascetur ridiculus mus. Nulla posuere. Donec vitae dolor. Nullam tristique diam non turpis. Cras placerat accumsan nulla. Nullam rutrum. Nam vestibulum accumsan nisl.

    Nullam eu ante vel est convallis dignissim. Fusce suscipit, wisi nec facilisis facilisis, est dui fermentum leo, quis tempor ligula erat quis odio. Nunc porta vulputate tellus. Nunc rutrum turpis sed pede. Sed bibendum. Aliquam posuere. Nunc aliquet, augue nec adipiscing interdum, lacus tellus malesuada massa, quis varius mi purus non odio. Pellentesque condimentum, magna ut suscipit hendrerit, ipsum augue ornare nulla, non luctus diam neque sit amet urna. Curabitur vulputate vestibulum lorem. Fusce sagittis...

    Read More



"I have no hesitation in recommending Elliot Marsh as an expert recruiter that identifies the best staff"

"It is very refreshing that we can rely on a specialist sector recruiter to identify the right people suitable to help our business grow."

"Having worked with Elliot Marsh for in excess of 5 years I have found them to be a consistent, highly committed, professional and motivated recruitment company."

"We were delighted with the whole process and we felt comfortable in the knowledge we were appointing from the very best available talent. We will certainly be using Elliot Marsh Ltd in the future."